• Supervisor's Survival Guide
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Supervisor's Survival Guide

Supervisor's Survival Guide

9781922131713

$52.19 AUD
$59.99 AUD $52.19 AUD
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Written by Kris Cole, Australia’s bestselling business and management author, The Supervisor’s Survival Guide arms you with the skills you need to manage yourself and others with professionalism, reliability and style. Being a manager or a supervisor is one of the most important, and most difficult, jobs in any organisation. Whether you lead a small or a large team or work in a public, private or not-for-profit enterprise, you’re likely to need plenty of tools for dealing with your team and bringing out their best. Filled with tips and ideas on how to do things better, faster and more easily, this book cuts through the mystery of how to be a great manager and teaches you how to lead your team to success.


<p>With academic and business books in nine languages, Kris is recognised internationally as a leading authority on workplace and individual productivity, performance management, leadership and effective communication. Her training programs, workshops and keynote speeches give a new depth of understanding and more powerful skills to audiences across the Pacific Rim.</p><br><br><p>Kris holds a BSc (Hons) in Industrial Psychology, a Graduate Diploma in Manufacturing Technology and a Graduate Certificate in Adult Education. She has extensive and diverse experience working with people from all levels across a range of industries including finance, food and beverages, mining and manufacturing.</p><br>

<p><strong>PART 1 MANAGING YOURSELF</strong></p><br><br><p>1       Managing Your Time and Priorities3</p><br><br><p>2       Developing Effective Working Relationships                25</p><br><br><p>3       Honing Your Team Leader Skills     61</p><br><br><p>4       Taking Charge of Your Career         84</p><br><br><p><strong>PART 2   MANAGING PEOPLE</strong></p><br><br><p>5       Leading Your Team            113</p><br><br><p>6       Motivating, Engaging and Retaining Team Members138</p><br><br><p>7       Recruiting and Inducting Team Members      152</p><br><br><p>8       Building Peak Performance and Productivity with Informal and Formal Feedback             183</p><br><br><p>9       Dealing with Underperformance      216</p><br><br><p>10     Improving Results through Training                233</p><br><br><p>11     Building a High-Performing Team   258</p><br><br><p>12     Leading Productive Meetings            289</p><br><br><p>13     Assigning and Delegating Work to Individuals and Teams         318</p><br><br><p><strong>PART 3   MANAGING OPERATIONS</strong></p><br><br><p>14     Knowing Your Customers and Delivering the Quality They Want            337</p><br><br><p>15     Introducing and Leading Change    358</p><br><br><p>16     Planning, Solving Problems and Making Decisions      381</p><br><br><p>17     Innovating Continuous Improvements          410</p><br><br><p>Acknowledgements      423</p><br><br><p>Glossary          425</p><br><br><p>Index               432</p><br>

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