Neil Bateman, manages Suffolk County Council and Suffolk Health Authority's Welfare Rights Unit. An adviser to the Local Government Association, he has over 20 years' experience of advocacy on behalf of people using the welfare state.
Part 1 Contexts - what advocacy is, why it matters and why it happens; ethical principles for effective advocacy; advocacy in action. Part 2 The advocate's skills - introduction to part two; interviewing; assertiveness and force; negotiation; self-management; legal knowledge; litigation; a structure for advocacy; what next?
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