No Fighting, No Biting, No Screaming

CONTENTS: Introduction. 1. Challenging Behaviours: Definitions and Theories. What is challenging behaviour? Dangerous behaviour? Or just difficut? Throwing the blame on somebody else. History: Theories and therapies. A new outlook. Background to our conceptions. Summary. 2. Conceptions and Misconceptions. The importance of self-control. Methods for managing behaviour. Consequence and structure. Conceptions of the causes of behaviour. Summary. 3. Adjustment of Demands. Methods of adjusting demands. Ability to respond to demands. Summary. 4. Stress Factors: A Model for Coping. The effects of stress. Basic stress factors. Situational stress factors. Warning signs. Signs of chaos. Protective or claming factors. Summary. 5. When Conflict Happens: Keeping it Calm. Theories of emotion and emotion contagion. The low-arousal approach. Creating diversions. Confrontation or intervention? Conflict -seeking service-users. Summary. 6. Looking to the Future. Fundamental principles. Leaving the past behind. References. Index.