Help Wanted

Hospitality hiring isn't just about filling roles and hitting vacancy targets - it's about finding the people who'll make your brand come alive. Help Wanted is an unorthodox hiring guide that reimagines the interview, turning it from a transactional process into one of transformative human connection. Packed with unconventional frameworks, real-world examples, and practical techniques, it shows you how to spot the people with the super skills to turn service into something soulful for your brand. This book gives you the tools to: Look beyond soft skills to unearth the that spark human magic Ask story-rich questions that reveal character, not rehearsed answers Hire people who bring presence and authentic hospitality to every interaction Craft a culture that thrives on connection over compliance Build remarkable teams that create unforgettable guest experiences and brand stories