An Empowering Approach to Managing Social Service Organizations

Acknowledgements; Preface; Section I: Introduction to Social Service Organizations: Models, Theories, Ethical Values, and Structure; * Introduction: Defining Power, Powerlessness, and Empowerment. * Theories for Organization Management: Toward the Development of an Empowering Approach; * Values and Ethics for Management Practice; * The Structure and Functions of Social Service Organizations; Section II: Management Skills for Creating an Empowering Organization: Increasing Consumer Access to Services; * Creating Decision-making Partnerships with Staff and Clientele: The Role of Boards and Committees; * Program Design: Increasing Service Quality and Access; * The Culturally Competent Organization; Section III: Empowering Staff Members; * Administrative Leadership; * Increasing Employee Motivation: Promoting the Psychological Empowerment of Workers; * Team Building and Collaboration; Section IV: Strategies for Managing the External Environment of the Empowering Organization; * Advocacy for Improvements in Services and Policies; * Securing Resources for the Organization: Funding and Budgeting; * Using the Evaluation Process to Empower Workers and Clients; * External Relations: Developing Organization Power; * The Empowering Model of Management: Is it Realistic?; APPENDIX: Web Resources for Nonprofit Managers.